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Customer Service and Marketing

By Glenn Muske

Customer Service

A Business Truth –There is no need to market if your small business does not offer great customer service? And by customer service, I am not just talking about a good return policy. Customer service starts in the pre-purchase decision making effort through purchase and then right on to use, today, tomorrow and for the […]

August 2, 2017 Filed Under: Small Biz 100, success Tagged With: customer service, good customer service, marketing, small business marketing, small business success

Small Business Marketing: Start Your Own Holiday

By Glenn Muske

Ground Hog Day

If you have followed this blog, my colleague, Becky McCray, has provided lots of ideas for building communities and the small businesses in those areas. Her blogs have suggested things such as Pop-ups – https://smallbizsurvival.com/2014/03/what-is-a-pop-up-business.html Shared spaces – https://smallbizsurvival.com/2017/04/small-town-retail-trend-shared-spaces.html Tiny businesses – https://smallbizsurvival.com/2017/03/tiny-businesses-in-storage-sheds-a-rural-economic-development-tool.html I am adding another thought to this list by suggesting that a business or […]

July 26, 2017 Filed Under: marketing, rural, Small Biz 100 Tagged With: events, ideas, market plans, marketing, opportunities, small business marketing, successful marketing

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