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Speak Your Customers’ Language

By Glenn Muske

A sign in an old-fashioned feed store says "better feeding brings bigger profits"

When working with customers, do you use your language or their language? No, the question isn’t about whether you use English or German or Spanish. The question actually is whether you talk about your product or service in terms of features instead of what the customer wants from the product or service. A simple question […]

September 17, 2015 Filed Under: marketing, Small Biz 100, success Tagged With: benefits marketing, marketing, marketing plan, small business, success, tactics

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