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How one food business keeps adapting, from table to cart to truck, to restaurant and back again

By Rob Hatch

Holyoke Hummus Company cart

Guest post by Rob Hatch My dear friend John Grossman and his wife Dawn own the Holyoke Hummus Company in Holyoke, Massachusetts. I’ve marveled at how they grew from setting up a small folding table at a local park selling falafel sandwiches to acquiring a cart. Next, they outgrew the cart and bought a food […]

April 28, 2022 Filed Under: entrepreneurship, management, rural, survivors, trends Tagged With: business success, food business, guest post, small business success

How to remember customer names: write them down

By Rob Hatch

Guest post by Rob Hatch Chris Brogan recently shared a story of a local bookstore in his hometown. He asked them to order a specific book for him that wasn’t in stock. The owner wrote down his name and phone number and told him she’d order it. The next week, when he walked in the […]

May 28, 2021 Filed Under: customer service, marketing, rural, Small Biz 100 Tagged With: Chris Brogan, customer service, memory, Rob Hatch, tips

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