This appeared in my newsletter for ministry leaders, “The Guy Down The Hall“. But Becky pointed out that the planes circle for small businesses, too, and I decided to share it here. I grew up near O’Hare Airport. We could always see planes lined up across the sky, waiting to land. At busy times, we could […]
Are you mortgaging your time?
We mortgage our time when we say yes to a project. If we say yes to too many projects, we can create a huge debt, more than we could ever get done with the new time we get. There are catastrophic strategies. We may have a breakdown. We may declare time bankruptcy and walk away […]
A customer service story
By Jon Swanson “Are you Martha or Molly?” I figured it was a simple question. He acted like he owned the place. “I’m George,” he said. The sign says Martha and Molly’s,but the customer service was George’s. It was a clothes and shoes shop in northwest Ohio, on a road where most of the cars […]
What to do when a blog post is suddenly popular
By Jon Swanson I write blog posts five days a week. A post that I wrote three years ago, and reposted a year ago started getting a lot of traffic about three months ago. In fact, about three times as much traffic in the last three months as in the nine months before that. It’s […]