You know I’m a big fan of answering customer questions. That’s been part of my marketing advice for 10 years now.
- Should I blog for my small business? Yes, answer customer questions
- Talk less about you, more about them
- Top small business blogging questions answered
But there’s a deeper layer to serving your customers. It’s not just about the questions they would ask you. It’s about the questions that people ask your customers.
Help your customers answer
the questions that other people ask them.
This does involve thinking like your customer, maybe even talking to customers to learn more. When customers make any kind of purchase from you, what kind of questions might people ask them? And how can you help them answer?
A friend of mine is in the hunting business. One of the most common questions that people ask his customers is, “What happens to the meat?” So he wrote an email explaining how careful they are with the meat to be sure every scrap is usable and used. It’s the kind of story customers can hang onto.
If you’re a tax accountant, what questions might people ask your customers? Let’s brainstorm a few:
- How did you pick your accountant?
- What does an accountant even do for you?
- How do you afford an accountant?
Where should you publish these answers?
A customer email newsletter is the perfect tool for this. It’s personal. Customers can save your smart answers to refer back to, and they can forward them to others.
Another great place to post them is on your blog or website. Your potential customers might be searching for answers right now.
Want to see more examples? Just ask in the comments, and we’ll work on ideas together.
- Check your small business website for outdated pandemic changes, missing info - January 31, 2023
- Rural Tourism Trend: electric vehicle chargers can drive visitors - January 15, 2023
- 2023 trends for rural and small town businesses - December 26, 2022
- Local reviews on Google Maps drive enduring value - December 17, 2022
- Extra agritourism revenue from camping, cabins and RVs with HipCamp - December 12, 2022
- Harvest Hosts attract vanlifers and RV tourists, Boondockers Welcome - December 2, 2022
- Holiday 2022 marketing: Tell your founding story - December 1, 2022
- Holiday 2022 Marketing: Tell your customers’ stories - November 30, 2022
- Holiday 2022 Marketing: Introduce your people - November 29, 2022
- Holiday 2022 Marketing: Share your holiday traditions - November 28, 2022