Every business, no matter how small your town is, has to compete with someone. What advantage will you play up to your customers?
Red’s, a barbecue place in my hometown, is promoting its location. See, 14 miles away in another tiny town is a terrific barbecue place. So Red’s is basically saying, “don’t make the drive.”
It’s not a very sustainable advantage. Given the choice to up their game to be terrific, they’ve chosen to go with “we’re closer.”
If you want to build a long-term sustainable business, start by improving your quality.
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Becky
Great post – a key question that so many businesses fail to ask/answer. But for those that have a unique, competitively defensible point of differentiation…they can easily attract and retain profitable customers.
Pat, I’m not sure I’d say that differentiation makes it easy, but it definitely makes it easier!