You’ve experimented with social media. You’ve learned the tools. You know what you’re doing now, and you’re pretty comfortable. How can you take it to the next level?
A friend and I talked about this exact question this weekend, and I’m sharing the answer with you.
The Secret: Stop talking about you. Listen to them, and talk about what they want.
Here’s the four step process:
- Define your customer.
- Find out what they want to know. Note: you probably need to ask them, rather than guess. And remember they are interested in themselves.
- Set up the keyword searches and subscriptions that will bring that info to you.
- Plan how you’ll share that info through your all your channels: social media and networks, your paper communications and your paid advertising.
Is there room to share your news, or important information from you? Sure! That fits in with the other stuff. Except now there will actually be customers listening and reading.
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My problem is finding my niche,so I can ask what they want and build a relationship.The relationship must come first.
Dave Kemick says
Excellent advice, I find that a lot of times when people start out on social media networks they use them as broadcast platforms when the discussion and interaction is what really counts!
In 2011, we all have to be looking at taking our work to the next level in Social Media… I think your tips are huge, and I hope it will get me to the next level.