Our friend Linda, @MissDazey42, is a retired business owner, with experience in sales, market research, etc. (Her motto: “If I had my life to live over, I’d pick more daisies.”) Linda shared this story about her experience with a local business for our series on mistakes small businesses make.
Two years ago, I had the best experience with a small local shoe store when they special ordered a pair of shoes. They carry the brand of shoes I need for my arthritic feet. I told everyone about this wonderful caring store, including on a blog.
I went back and ordered another pair in middle of December; I was told it would take 2 weeks. OK, no hurry. By the middle of January, there were still no shoes. I called and the very young girl said she would tell the owner. OK, it’s now mid February, no shoes and no return calls from owner. I called again and got the same song and dance.
Yesterday since I was near there, I stopped by. The owner was on her cell phone at the desk, but the second she heard my name she went darting into the storage room. It was so very embarrassing for the young salesperson. All she could say was my shoes have been ordered. I asked if I could cancel, she went to ask the boss and got a NO. (By the way, the order was prepaid.)
I am a big promoter of good customer service. It’s a shame a local store that has a one of a kind specialty service has changed so much. It’s been in business here for years. Next time I will simply order the same shoes online at a lower price.
Read more from Linda at Elder Generation.
- Downtown is your town’s core: How to make your case - February 22, 2021
- Zoom Towns: attracting and supporting remote workers in rural small towns - December 10, 2020
- In an economic crisis, spend your brainpower before your dollars - November 25, 2020
- Video: How to fill empty car dealership buildings for the holidays - November 6, 2020
- How has 2020 changed the challenges rural small towns face? Tell us here - October 20, 2020
- The Idea Friendly Method to surviving a business crisis - October 6, 2020
- Join me for the Rural Renewal Symposium online Oct 13 - September 26, 2020
- Cheap placemaking idea: instant murals - September 11, 2020
- Refilling the rural business pipeline - July 7, 2020
- Huge vacant buildings: grants to renovate? - June 9, 2020