All small town businesses are different, and all customers are different. Mix those two realities together, and people end up with all sorts of small town business experiences. Here are a few comments I caught on Twitter.
Small town business ftw! Christmas shopping resumes :)
8:18 AM Dec 21st @siriuslyheather
You have to love small town businesses. I ordered 2jars of honey and was told to send them a check and add on shipping when I get it
6:19 AM Dec 22nd @tcoratti Tom Coratti
i hate small town business!!!! cleaning until 3 maybe then she will be open!!!
10:45 AM Dec 22nd @georgiapeach920
i must say I experienced two great customer service experiences today. small town businesses & great customer service for the win!!
4:40 PM Dec 23rd @lilkup Mike Kupferer
What kind of experience did your customers take away from your small town business? What actions are you taking to make it better?
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Thanks for sharing the wisdom. I basically value the critics from my customers to improve my small town business.
Nice post, Becky. I think even among the subset of SMBs that generate positive tweets (vs. those that result in negative tweets), there are those that carve out a sub-niche and actively scour Twitter, and related real-time services, looking for brand-related keywords and bad experiences to get in touch with those folks to turn their experience around. I think that’s a big service/technology trend that we’ll see pick up in a more formal way in 2010 — and of course, many of the people reading your blog are doing that already and I bet are seeing their sales rise as a result.