Comments on Small Biz Survival: Like he owned the place

Leigh Anne - I agree with that value in customer s...

2009-06-01T22:20:42.238-05:00

Leigh Anne - I agree with that value in customer service. I have places that I pay a bit more for because of the service. I struggle, however, with paying extra for bad service.

Melinda - I agree completely with your comment about the storytelling here, which I can do because I'm just one of the writers. Becky has built a wonderful community of contributors who bring a commitment to communication and customer service to their writing.

I don't know that answer to your question about Enterprise, but I'll find out.

Jon

This is my first glimpse of Small Business Surviva...

2009-05-29T04:58:09.702-05:00

This is my first glimpse of Small Business Survival (I found you through @Billinman's link to Wendy Piersall's post about the top 25 Entrepreneurial blogs (http://tr.im/25entrepreneurblogs).

I found the storytelling on your site absolutely wonderful and dead-on for making it personal. That's the only way I can tell a story (or at least tell a story with my heart behind it ... and those are the good ones). I'll be coming back for more. Thanks for sharing!

But I'm curious - does Enterprise TEACH their employees these things, or are they smart enough to FIND them. That small-town service would do well anywhere.

In today's tough economic times good customer serv...

2009-05-28T23:33:23.576-05:00

In today's tough economic times good customer service can make or break a business. I am willing to pay more and drive further when I know I will get service like you did from Timothy.