tag:blogger.com,1999:blog-20995189.post7320942014202474805..comments2009-01-10T09:49:21.336-06:00Becky McCrayhttps://profiles.google.com/109969779660139278806noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-20995189.post-72111941205181737592009-01-10T09:49:00.000-06:002009-01-10T09:49:00.000-06:00Awesome reminder Jon! Customer service is really all about the little things that makes such a difference. As you said, "It just takes consistent caring people." Good to hear at least one more restaurant has people who care about people.Phil Gerbyshakhttp://slackermanager.comnoreply@blogger.comtag:blogger.com,1999:blog-20995189.post-69009229560787124332009-01-08T13:32:00.000-06:002009-01-08T13:32:00.000-06:00Eric, the restaurant is biaggi's in fort wayne, indiana. It's part of a small (21 restaurants) chain.jnswansonhttp://www.blogger.com/profile/06363792207525681076noreply@blogger.comtag:blogger.com,1999:blog-20995189.post-55425507316502206922009-01-08T12:58:00.000-06:002009-01-08T12:58:00.000-06:00Great post. Can you tell the name of the restaurant? I'd love to reference this in a post on my blog about online reputation management for restaurants (blog.boorah.com) - it's a great example of generating positive online word of mouth - that results in more customers through the door.Erichttp://blog.boorah.comnoreply@blogger.comtag:blogger.com,1999:blog-20995189.post-27353217528605060732009-01-07T22:48:00.000-06:002009-01-07T22:48:00.000-06:00Jeremy - thanks. I agree about the hassle. That's why this was so striking.<BR/><BR/>Paul - if you are in the area, the meal will be on us. Okay, not the way this meal was....jnswansonhttp://www.blogger.com/profile/06363792207525681076noreply@blogger.comtag:blogger.com,1999:blog-20995189.post-78129646253282619312009-01-07T22:24:00.000-06:002009-01-07T22:24:00.000-06:00Well if we're ever in the area, I'm sure this will be on our list of places to eat.Paul W. Swansenhttp://www.blogger.com/profile/00920341988285528147noreply@blogger.comtag:blogger.com,1999:blog-20995189.post-48238869143321803422009-01-07T15:18:00.000-06:002009-01-07T15:18:00.000-06:00Great post John. You are exactly right. It doesn't have to cost a lot to be of great value to the customer. Unfortunately, many times this would be met with a hassle. The other manager wouldn't have taken care of it or would have made a big deal of it.<BR/><BR/>Great story. Thank you.<BR/><BR/>Jeremy<BR/><A HREF="http://refocusing.wordpress.com" REL="nofollow">http://refocusing.wordpress.com</A>refocusinghttp://refocusing.wordpress.com/noreply@blogger.com