tag:blogger.com,1999:blog-20995189.post5262675583888015303..comments2009-01-30T19:04:28.089-06:00Becky McCrayhttps://profiles.google.com/109969779660139278806noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-20995189.post-17041544461985958672009-01-30T18:40:00.000-06:002009-01-30T18:40:00.000-06:00Sounds like a good resource for any small business.<BR/><BR/>Haven't read E-Myth Revisited, which Jeremy mentions, for a while now but my recollection is that I read the advice there as including the development of documentation of the systems you use. That documentation - "operations Manual" - adds considerable value when it comes to assessing the value of the business, whether it's for sale at that point or not.<BR/><BR/>An interesting twist on that, which I learned several years ago from a guy who bought under-performing businesses, built them up and sold them on (with the new Operations Manual as part of the deal) was to document with video as well as in text/printed format. So he would video all the processes in the day: answering the phone, speaking to a customer at the front desk, preparing mail to go to the post office,,, You name it, he videod it. Then when a new staff member was recruited, he or she would be given a set of videos to go home and watch intently before they started working: for one thing that meant they could be much more productive from day one and there was less staff time taken up in "onboarding" as I believe the term du jour has it.Des Walshhttp://www.thinkinghomebusiness.comnoreply@blogger.comtag:blogger.com,1999:blog-20995189.post-17484643833847375342009-01-27T09:27:00.000-06:002009-01-27T09:27:00.000-06:00Becky,<BR/><BR/>I will have to read this book. It sounds similar to E-Myth Revisited which outlines the concept of building systems based businesses. The E-Myth concept has been around for some time.<BR/><BR/>Jeremy<BR/><A HREF="http://www.refocusingtechnology.com" REL="nofollow">http://www.refocusingtechnology.com</A>Jeremyhttp://www.refocusingtechnology.comnoreply@blogger.com