Comments on Small Biz Survival: two small stories of what not to do

Thanks, DJ. It takes a lot of work to build a cult...

2009-05-15T18:08:41.440-05:00

Thanks, DJ. It takes a lot of work to build a culture of great customer service throughout your business, even if you ARE the business. We want to share when people do it right, as well as when they miss a chance.

I get really annoyed when companies miss out on an...

2009-05-15T14:17:16.677-05:00

I get really annoyed when companies miss out on an opportunity to provide great service. Fortunately (or unfortunately) for them, I am very vocal about it.

Thanks, Renee. That's a great perspective. Kare,...

2009-05-14T20:27:53.807-05:00

Thanks, Renee. That's a great perspective.

Kare, he probably would get a response, but they certainly missed an opportunity to handle the return.

Write to the Museum Store Asn re your story and yo...

2009-05-14T18:05:22.412-05:00

Write to the Museum Store Asn re your story and you'll get an interesting response from the asn. and the museum methinks

I wholeheartedly agree that customer service is th...

2009-05-14T16:39:00.305-05:00

I wholeheartedly agree that customer service is the heart and soul of small business. You have to have a conscience and treat people the way you would want to be treated. The Golden Rule applies everywhere. Without it, we would be lost!

Excellent example, Paul! Thanks.

2009-05-14T14:54:08.679-05:00

Excellent example, Paul! Thanks.

Today I got word that Amazon refunded the full pur...

2009-05-14T14:39:49.781-05:00

Today I got word that Amazon refunded the full purchase price of a item that didn't work as advertised - even though it was past the official window of full-price returns.

They boosted my loyalty, for sure!