tag:blogger.com,1999:blog-20995189.post1995267106692906401..comments2010-02-03T11:41:51.392-06:00Becky McCrayhttps://profiles.google.com/109969779660139278806noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-20995189.post-78530292066675017332009-12-28T10:34:46.242-06:002009-12-28T10:34:46.242-06:00Nice post, Becky. I think even among the subset of SMBs that generate positive tweets (vs. those that result in negative tweets), there are those that carve out a sub-niche and actively scour Twitter, and related real-time services, looking for brand-related keywords and bad experiences to get in touch with those folks to turn their experience around. I think that's a big service/technology trend that we'll see pick up in a more formal way in 2010 -- and of course, many of the people reading your blog are doing that already and I bet are seeing their sales rise as a result.Markhttp://tsw.winningworkplaces.orgnoreply@blogger.comtag:blogger.com,1999:blog-20995189.post-80949763060094476682009-12-28T00:59:01.567-06:002009-12-28T00:59:01.567-06:00Thanks for sharing the wisdom. I basically value the critics from my customers to improve my small town business.RedHotFranchiseshttp://redhotfranchises.comnoreply@blogger.com