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Is it worth paying for help with free tools

Saturday, October 31, 2009

Many times, it is worth paying for help with what seem like free tools like social media, websites, or even photography.

House under constructionLook at it this way. If you want to build a house, you probably already have a hammer and all the tools you need. You can find some lumber pretty cheap. There are even books full of house plans and instructions.

Or you can hire a professional home builder. Or only subcontract out the parts you need. It depends on what kind of results you want, how much time you can invest, and your personal skill level.

Photo by Becky McCray.
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Introduce yourself in the Brag Basket

Friday, October 30, 2009

Every week, I open a Brag Basket, so you can introduce yourself or share some good news. So speak up and add yourself or another deserving soul in the comments. We all cheer, and everyone feels great.

It lets you meet each other a bit. Reading each others' stories brings us a bit closer to being a community. 

This particular basket is open from Oct. 30-Nov. 1, 2009. (I put dates so you won't accidentally leave a comment on an old basket.)

How does it work? You write a comment on this post. You tell something great about your week, or you give plaudits to someone who did good stuff this week. Or you celebrate a terrific failure. It's not an ad; it's a conversation with friends. So jump in.

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Can you make it big from a small town?

Wednesday, October 28, 2009

Is it really possible to live and work where you want? Or do you have to be located where the action is?
A few small town success stories
We talk about this a lot here, and Jesse offered an interesting opinion in the comments on Barbara Winter's guest post, Becoming and Entrepreneurial Villager:

Its true the new technology enhanced economy allows each of us to have more autonomy over our personal and professional live and where we choose to live. But I still think that in order to make it big (not just tread water) you have to go where the people are.

I mean it says a lot that you [Barbara] are located in Las Vegas! Anyway, its great to see someone writing about small town business. As more of these markets become aware of the resources available on the internet your name and popularity are only going to skyrocket!

Congrats

Jesse
[emphasis added]
I picked a few folks for my photo montage who I think are small town successes.
  • Michelle Riggen-Ransom co-founded BatchBlue from Rhode Island.  
  • Aliza Sherman is a national expert on women and technology. She is currently based in tiny Tok, Alaska.  
  • Britt Raybould is defining her own level of success from Idaho. 
  • Hugh MacLeod invented the idea of the Small Town Global Microbrand and is now a best selling author. He has lived many places in the world, but chose to return to Alpine, Texas.  
  • Jack Schultz of Effingham, Illinois, wrote the book on small economic development and is a premier consultant on economic development.  
  • Des Walsh chose long ago to move out of the big city to Australia's Gold Coast, where he is still in demand as a speaker and authority on home-based business, government, and technology. 
  • I haven't yet met Jason Kintzler, founder and CEO of Pitch Engine, so I don't have a photo of him. He's another small town person running a global technology company. He happens to be happily based in Wyoming.

What do you think? Can you make it big from a small town? Are the folks I mentioned just treading water? Do you have any examples you'd like to point out?

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Do you send holiday cards from your business?

Monday, October 26, 2009

[Please welcome back our friend, frequent guest poster, and smart copywriter Denise McGill, with a timely reminder. -Becky]

By Denise McGill

If you haven’t done so already, now is the time to order those holiday business cards to let clients know they are appreciated! It’s no news that the economy is performing at below par right now, so it’s more important than ever to acknowledge client/customer loyalty. It’s also a great way to strengthen and maintain your client base for the coming new year.

By mailing a holiday greeting card you

  • build client rapport.
  • acknowledge and thank clients for their continuing business.
  • keep your business or service foremost in a client’s minds.
Good rapport with customers clients can’t be stressed enough. In fact, it should be a priority. It goes along the lines of providing the best customer service possible and that includes an acknowledgment of gratitude. Good rapport keeps the lines of communication open between yourself and your client.

While you are at it, drop a fresh business card, small calendar or other small promotional item in the holiday greeting for clients to keep on hand through the coming year.

Wishes for a profitable new year!


About Denise: 
Denise McGill is a freelance copywriter specializing in catalog product description, copy makeovers, web content, landing pages, promotional materials, articles and more. Visit her website at http://mcgillcopywriting.com for more information on giving your business the competitive edge.


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Starting small at Eyes Lips Face

Sunday, October 25, 2009

Ted Rubin, Chief Marketing Officer for Eyes Lips Face, took time out at BlogWorld Expo to tell us how ELF started small, and has grown.



When Ted says how many "skews" they have, he's referring to SKU's, or Stock Keeping Units. In essence, it's how many products they make. (Bonus points to you retail-savvy folks who already knew that.)

Are you daring to dream big with your small business?

Subscribers: please stop by the site to view the video.

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Becoming an Entrepreneurial Villager

Saturday, October 24, 2009

[Barbara Winter is one of the few folks talking about small town business. Her special focus is on being joyfully jobless. I'm thrilled she offered up this guest post. - Becky ]


Not long ago, I found myself seated next to a small town enthusiast on a flight to Dallas.
This man was a former pilot who had left flying when he was diagnosed with a serious illness. He had recently become a flight training instructor, but he was most excited about the little bed and breakfast inn he and his wife owned in a small town in northern Pennsylvania. It was their second such venture and he regaled me with stories about his life as an innkeeper.

This former pilot was also a former city dweller who had reinvented himself as a small town entrepreneur. He’s not alone in discovering new opportunities in off the beaten path places. What may not be so obvious is why so many new entrepreneurs are deciding that a small town is the perfect place to create their own version of World Headquarters.

For thousands of years, anyone running a business was at the mercy of geography. If you lived near a river or the ocean, you had opportunities not available to your landlocked neighbors. Being an entrepreneur usually meant plunking yourself down in a convenient spot and dealing with whomever happened to pass your way.

That’s all changing. Where business once meant marketing goods and services to those in close proximity, it now is more about reaching out to those who share values, concerns and ideas—no matter where they are located.

As a result, we’re seeing people who’ve built international consulting businesses from their cabins on the Western Slopes of Colorado or run an art gallery via the Internet from their home on Vancouver Island or sold their copywriting services from their houseboat.

If you’re dreaming about becoming an entrepreneurial villager yourself, you could either create a local business that serves your community or you could serve a clientele unlimited by geography. Either kind of business is possible in the new world of cottage industries since today’s cottage is apt to be an electronic one.

While it’s not my intention to suggest that these are the only possibilities (far from it),here are a few ideas for profit centers that are especially suited to village life.

  • At your service. My old favorite, the service business, gets high points for small town enterprise. Even the tiniest communities can support a wide range of services. While some service businesses require special skills or training (i.e. furnace repair, barbering), more and more service businesses exist to save people time or money.

    A great way to generate ideas for a service business is by asking yourself the question, “Who’s got a problem I know how to solve?”

  • Put your computer to work. Nothing in our lifetime has had a bigger impact on business than the personal computer. Graphic designers, marketing pros,copywriters and virtual assistants can build their businesses locally and beyond.

    Since many writers can live wherever they want, freelancers, as well as novelists, often choose to plant themselves in small communities. With the Internet putting research sources within reach of everyone, freelancing from almost anywhere has gotten even easier.

    Today many consultants and life coaches work with clients via Skype, the popular alternative to landlines.

  • Create a destination business. On a road trip several years ago, we visited a quilt shop in Goshen, Indiana, that had collectors coming from all over the world to buy their stunning creations.

    Although many small towns have seen the demise of local businesses such as hardware and clothing stores, creative shopkeepers are bringing commercial spaces to life again with art galleries, antique shops, inns and unique restaurants that bring in out-of-town customers. If it’s special, people will come.


  • Market products to the world. You don’t have to look very far to see that mail order has long flourished in tiny towns. Thousands of people will never set foot in Dodgeville, Wisconsin (population 4,975), but they’ll buy something from the Lands’ End catalog which is headquartered there. Like other forms of doing business, mail order has  benefited from technology.

    A woman I know living outside a small town in southern Wisconsin creates jewelry and handknit purses which she sells to celebrities and customers throughout the world via Etsy.com, as well as her own Website.

    A quick survey of smaller mail order operations shows that many such businesses favor small town locales. You can order maple syrup directly from Vermont, Christmas trees from Michigan and software from New Hampshire. And if your town is served by FedEx or UPS, mail order marketing gets even easier.

For many people, an ideal life would be living in a place they love, with people they love, doing work that they love. Being an entrepreneurial villager could make that happen. As Jack Lessinger says, “Build something, help something, save something. The possibilities are endless.”

                    ***************

Barbara J. Winter is a speaker, writer and entrepreneur who started her first business while living in tiny Sun Prairie, Wisconsin. She is the author of Making a Living Without a Job: Winning Ways for Creating Work That You Love and publisher of Winning Ways newsletter, the longest-running self-employment publication of its kind in the country. She currently resides in the not-small-town of Las Vegas, Nevada.

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You know I love the Brag Basket

Friday, October 23, 2009

Admit it; you love the Brag Basket as much as I do. So speak up and add yourself or another deserving soul in the comments. We all cheer, and everyone feels great.

It lets you meet each other a bit. Reading each others' stories brings us a bit closer to being a community. 

This particular basket is open from Oct. 23-25, 2009. (I put dates so you won't accidentally leave a comment on an old basket.)

How does it work? You write a comment on this post. You tell something great about your week, or you give plaudits to someone who did good stuff this week. Or you celebrate a terrific failure. It's not an ad; it's a conversation with friends. So jump in.

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Kansas MarketPlace rural entrepreneurship event Nov 9 and 10

Thursday, October 22, 2009

[Small business owners, entrepreneurs, and rural businesses need to be at the first Kansas MarketPlace in November. Joy Marshall shared this info on the event. Mark your calendar, and spread the word! -Becky]


You have an incredible opportunity to learn new skills, network with successful entrepreneurs, and discover new ideas for small businesses and communities at the Kansas MarketPlace.

This new two-day event is coming to the Ramada Hays Convention Center in Hays, Kansas, on November 9 and 10, 2009. If you are interested in entrepreneurship, family farms and ranches, and rural communities, you'll want to be there for sure.

Hurry! Register for the Kansas MarketPlace now, in time for Early Bird registration. http://www.cfra.org/marketplace/registration-kansas

Six educational tracks will focus on the topics you need to know -- financing, marketing, business development, community development, agriculture and technology. The program is filled with a variety of enticing sessions -- see them all here: http://www.cfra.org/marketplace/agenda-kansas

Top-notch speakers will share the knowledge and enthusiasm entrepreneurs need for success. Andrew McCrea, an energetic farmer, rancher, and Oscar-winning radio broadcaster from northwest Missouri, will present at the Monday session. Don Landoll, an entrepreneur, businessman, and owner and founder of Landoll Corporation in Marysville, Kansas, will keynote Tuesday morning.

You'll be able to network with others in the Exhibit Hall, with up to 37 booths filled with successful entrepreneurs, service providers and conference sponsors. You'll be able to meet with these folks, ask questions, gather information and make connections all day long.

Register today and take advantage of Early Bird prices! Early Bird Registration expires on Oct. 28.

http://www.cfra.org/marketplace/registration-kansas

Kansas MarketPlace is presented by the Center for Rural Affairs and the Kansas Department of Commerce Rural Development Division. It is modeled after two similar highly successful events held annually in North Dakota and Nebraska and credited with bringing new jobs and employment there.

Help rural Kansas and build on your entrepreneurial dreams at the Kansas Marketplace in November!

See you there,
Joy Marshall, MarketPlace Planner
Center for Rural Affairs

Photo courtesy of CFRA, of a 2008 MarketPlace
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Is crowdSpring a good thing for rural designers

Wednesday, October 21, 2009

crowdSPRING is a marketplace for creative services. A customer puts out a project and sets the job price. Designers can choose to create a proposed solution, and the customer picks the winner.

Tunnel of treesIt has attracted controversy, with professional designers saying that spec work hurts their industry. That is, a designer has to create a fully finished design, and may or may not be selected and paid. Andrew Hyde, one of my long-time Twitter friends and fellow test driver of the 2010 Mustang at BlogWorld this year, explained in 2008 why he thinks Spec Work Is Evil. And early in Small Biz Survival history, one of my good friends chided me in the comments for linking to a spec work company.

So I was wary when Ross Kimbarovsky of crowdSPRING approached me at SXSW. He and I talked a bit. Ross told me that over 36,000 designers work on cS, including quite a few based in rural areas. Of course, I'm always interested in rural small business, so I asked for the story of one of their rural designers. 

crowdSPRING put me in contact with Rachel Stene, from Sparta, Wisconsin. Rachel is a freelance graphic artist by trade, specifically motion graphics. When her husband lost his job, she had to add something to her animation work to make up for the lost income. She started looking into crowdSPRING.

I discovered cS 4 or 5 months ago, and trepidly entered my first contest. I was totally ignored by the buyer. Then I entered another one, and got a 2 star rating. I gave up. For a week. I totally suck at couple more contests, and decide spec work IS evil. I'm out for good. For another week. I'm back. What is it with this place? I decide to just have fun with this. I'm experimenting, I tell myself. Relax. One morning while eating a donut, browsing the job list, I find a project to enter. I kick out a logo in 10 minutes between breaking up fights between my kids, and I win a $200 contest! I start to talk about cS to everyone I know, and even those I don't know. I can't stop talking about it. My husband threatens an intervention. I'm hooked. Never mind that I had higher paying animation work awaiting my attention. I was trying to remember how to use Illustrator. Word is I'm CRAZY for wasting my time on "evil" spec work, but I can't shake the feeling that something HUGE is going on here. This community of creatives and buyers which has no boundaries. I love that I can decide when to work, how much to work. I don't have to call my clients and apologize for my kids puking last night and promise I'll have something done after nap time. Plus, I find I really like designing logos. And print. And illustration. I still love animation too, but now I get to have other experiences and it's all working together to make me a better all around designer. I'm not burned out now. I can't wait to start my day and jump into a project. I'm learning so much! It's making me a better animator too.
Rachel told me she feels working with cS makes up for her remote location.

Pairing up with websites like crowdSpring make it possible for me to do business with people from all over the world, from next door Minnesota to Ireland to Tanzania without spending a dime. I don't have to spend money or time promoting myself or finding clients, or invoicing them. For me this is the best way to work. I can focus just on my design, and I'm not held back by being in a rural area with no local clients or connections. I can also afford to work on lower paying jobs because money goes farther in my town than in a large city. I can get a lot of groceries at the local farmers market for $200.

I'm expecting a robust discussion on this topic. I'd love to hear your feelings on this subject.

Photo by Becky McCray
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Managing Your Social Media Marketing Time

Monday, October 19, 2009

Do you sit down to spend 30 minutes checking your social networks, and then look up 3 hours later? Do you get sucked into Mr. Computer, like Sheila Scarborough says? Barry Moltz asked how to manage social media time at the Small Business, Big Impact panel at BlogWorld Expo. Here's the best answer I came up with.
I need two computers!

Use a checklist.

Once you have created your simplified marketing plan, you will have a list of the services and networks you plan to use and how you plan to use them. With that information, make up a simple checklist of the networks you need to check, and any daily goals you have set.

Daily goals could include updating your Facebook and LinkedIn status, responding to all comments on your blog, tweeting five interesting links (not counting any links to your own stuff) on Twitter, and engaging a few friends in conversation. I made that list up, and you should customize your own list. Chris Brogan has his own list of social media tasks you could do daily.

Run off several copies of your checklist. Then when you sit down to do your daily networking, use it.

I hope this will help you feel more focused in your efforts, and give you a sense of accomplishment at the end of your work session.

How would you improve this idea? 

Photo by Becky McCray
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Investor lessons for small town businesses

Sunday, October 18, 2009

Bob Jacoby is a business startup investor in Texas. He offers some advice to entrepreneurs: Make your idea work on the small scale first, then you can grow from there.

[Subscribers, you may need to click through to the site to see the video.]

Interviewed by Becky McCray at NASVF - the National Association of Seed and Venture Funds, Oklahoma City, September 2009

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Social media? Yeah, we're looking into it

Saturday, October 17, 2009

Three studies in a row hit me with the reality that social media is far from mainstream.

    1.0 vs. 2.0
  1. Most small businesses are not using social media. Small businesses are using websites and email marketing more than social media, but most aren't even using those tools.  (Citibank survey)

  2. Most tourism pros are not using it either. Considering how many consumers are doing trip planning and research online, this is particularly striking. (Southeast Tourism survey)

  3. Most economic developers are also holding out. They rate social media of low importance now, but recognize it will be seriously important over the next three years. Few say they don't know enough; most say they are looking into it. (IEDC survey)
Why are so many smart people not putting social media to work for them? The phrase "looking into it" struck me.


Why would people use that particular phrase? I think it's because they have heard at least a little about social media now. Many have sat through workshops or conference sessions on it. But that is far from enough information to implement social media.

So that simple "Social Media" workshop they took, left them with one or more of these issues:
  1. They don't know how they might use social media. 
  2. They are not sure where to start. 
  3. They just don't have the time, or just don't make the time to use it. 
  4. They are stuck in routines, and it's hard to change habits to include new activities. 
Let me know how well those fit with what you see and hear in the real world.

Working with Sheila Scarborough to create Tourism Currents,  we came up with a pretty plausible way to help move these folks into action.

Smart people need focused information and examples from organizations they can relate to; then they can move into action.

We built a set of lessons, with examples and activities based on what tourism professionals actually do in their work. We approached it with a specific order, designed to talk them through the the stages from not knowing much all the way through putting it into practice.

If you are trying to help a small organization to take action, start with this: focused information and examples from organizations they can relate to. 

Photo by Becky McCray of an illustration by Sheila Scarborough.
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Questioning our impact in the Brag Basket

Friday, October 16, 2009

Saturday, I'll be speaking on "Small Business, Big Impact" with a cast of all-stars at BlogWorld Expo. So I have a special question for you:

How has Small Biz Survival made a difference in your small business?


Feel free to answer that question, or just give any kind of regular brag. Add yourself or another deserving soul in the comments. We all cheer, and everyone feels great.

It lets you meet each other a bit. Reading each others' stories brings us a bit closer to being a community. 

This particular basket is open from Oct. 16-18, 2009. (I put dates so you won't accidentally leave a comment on an old basket.)

How does it work? You write a comment on this post. You tell something great about your week, or you give plaudits to someone who did good stuff this week. Or you celebrate a terrific failure. It's not an ad; it's a conversation with friends. So jump in.

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Where do you go for small business information

Thursday, October 15, 2009

Besides here, where do you go for small business information? I'm wondering because a publisher friend asked me. So I'm asking you.

When you want to answer a question about how to do something, or how to improve your small business, do you use...

  • other small business blogs
  • other small business resource sites (like the Inc. site, or the SBA site)
  • newspapers
  • small business magazines
  • books
  • radio programs
  • some other source I didn't think of?
I'd really like to hear your answers. Thanks!

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Review of Toshiba Satellite Pro

Toshiba Satellite ProThe Toshiba Satellite Pro S300 is a desktop replacement size laptop. Toshiba loaned me one to take a look at for a review from a small business perspective. 

Bottom line: I like it. 

The first thing for me, is that it's big. Normally, I'm a tiny laptop person. And this baby ain't tiny. But it's big in a way that makes sense. I can appreciate how this would be a great alternative to a desktop for a small business.

I like:

    Great keyboard
  • The screen. Bright, lovely. Makes me want to show it off to other people. And it is big enough to share a slide show with another person.
  • The lid latch. Does exactly what it should: keeps it shut until you open it.
  • The keyboard. A pleasure to type on. With a little Caps Lock light right on the key. Easy to read key labels. The satin-y feel of the surfaces. (I really, really liked the keyboard.)
  • The two-prong plug. Nice for travel or for home offices.

I don't like a few things:
  • The case flexes oddly when you pick it up wrong. I wonder if it will affect durability. Not a huge concern, but it feels a bit odd when you grab it from the wrist rest area.
  • The warm breeze out of the left side. I'm warm enough, thanks.
  • The USB ports are too far forward. If you plug in a USB mouse, the cord is now in the way of using the mouse near the laptop. 
  • Trial ware. Especially for small business. I'd rather get nothing, than to get a trial copy of Microsoft Office. 

It's bigOne thing worth noting:
  • Runs XP. I'm used to Vista now, so I found this... unusual. For small business, I don't think Vista is the same kind of issue as it is for big businesses. I don't see this as good or bad, just noted.

So, for a large laptop, I liked it, more than I thought I would. And I'm going to miss typing on that keyboard....

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4 reasons you need new small biz ideas

Wednesday, October 14, 2009

If you already have a business or already have an idea for your next business, you might think you don't care about other small business ideas. I can think of four reasons that you ought to be looking for new business ideas.

    Vantage Plane Plastics
  1. Improvement.
    Every business, every day, can stand to improve. Be on the look out for ideas that let you do what you do now, only better.

  2. Innovation.
    Now we're talking about making something new. Take the best elements of ideas you hear, and use them to create an innovative new way of doing business.

  3. Expansion.
    Let's add on. Use a business idea to complement your existing business, expanding in a new way.

  4. Change the Game.
    A new business idea can change everything in your business, take you to a whole new area, or completely shift your paradigm.
So even though you thought you were all finished with the small business idea search, you'd be smart to keep some new ideas feeding into your head.

Where do you get new ideas?

Photo by Becky McCray, of an innovative Alva business.
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Making your tourism efforts mesh

Tuesday, October 13, 2009

Tourism Tuesday: our series recognizing the importance of travel and tourism to small town business. The discussion in the comments section is always the best part. 

GearsWhat do gears do? They mesh together to transmit force. By meshing gears of different sizes, you can multiply the results. You can also bring too many gears together, and lock up the whole system.

Whether you are local business owner, a chamber of commerce person, or a convention and visitors bureau rep, you aren't alone in promoting tourism in your area. Look around. Your city is probably also doing promotion. Your regional tourism group is out there. How about your state tourism association? How about all the other businesses in your area who depend on tourism?

The reason I want you to look around is to see where you could mesh your efforts with someone else's.

I do some website work for my regional tourism association, Red Carpet Country. They offer a cool program to share the cost of promoting your event or attraction, as long as you promote other events or attractions in the area at the same time.

Sponsorship may be the most familiar form of meshing efforts. I believe in the ability of your event to bring in customers, so I'll pay to have my name associated with it.

Who can you cooperate with? Is there another tourism based business in the area that is a natural partner? Can you add a link to the local restaurants from your bed and breakfast website? Could you create a night-out package with the local theater, a restaurant, and a dance?

Picture all the players in local tourism as gears, meshing together. How could you draw in new players, or connect people and businesses in new ways?

In the comments, I'd love to hear about your own local efforts at meshing. What has worked, and what hasn't?

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Finding your focus in small business

Monday, October 12, 2009

ObanAre you the kind of person who has lots of small business ideas? How do you corral your thinking so you can focus on one opportunity at a time? Should you? What direction should you go?

Yes, build one business at a time. Create the systems that enable you to delegate most of it. Then you can move into the next.

That sounds great, doesn't it? I don't think anyone ever actually does that.

Here's a more usual situation, from Thistle Cove Farm, from our comment section:

I'm in the throes of decision regarding how far to take TCF Studio...family health concerns have forced me to re-evaluate my commitments off the farm and I've stopped volunteer work off the farm. Instead, I make and bake things on the farm and then deliver or mail to folks in need. Another decision is whether or not to step up the magazine and book writing schedule. IOW, make a serious commitment as opposed to a sometimes commitment.
I read the excellent article on "guru or expert" and thought the advice worthwhile. I've taught at University level and that information is waiting to be put into a book.
I'm nattering on but think what I'm really trying to say is...I need to focus. I need to figure out what it is I want to accomplish. Once I figure out my primary focus, then I can decide what needs to become secondary or even what to put on the back burner.
My trouble is just about everything interests me and I like to dabble and think this is something all small business owners/farmers have in common.
How do others choose their focus?
When the topic came up, Stargardener added:
I have an ongoing dance contest between "serious commitment" and "sometimes commitment" myself. And it has been my experience (working with small business owners) that this is something we definitely have in common.
Ideas and pursuits bubble-up within us on a regular basis! Daily! I refer to these as Idea Volcanoes and keep track of my own via creative journaling and collage-making.
Personally, I have put myself on the "not one more thing" status, claiming I won't add one more thing to my commitments. Of course, I'm not really sticking to that, but I am being much more selective. Right now, I have to stop and think about how many businesses I have. And even then, it depends how you draw the line between the different businesses.

Here's why I do it: diversification. If one business is down, I hope to be able to offset it with an increase in another. In a small town, you may not have enough market to make your entire living from a single business. But that can also be an excuse for not focusing on an opportunity that deserves more dedicated effort. 

How about you? What suggestions do you have for getting or maintaining business focus? 


Photo by Becky McCray
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Small business survival interview on User Friendly Thinking Radio

Sunday, October 11, 2009

Bringing together small business, small towns, social media, free, tourism, memorable experiences, failure, and rural advantages, my interview on User Friendly Thinking Radio covered it all.
Traverse City
UFT Radio is sponsored by web content management software company, Bizzuka. When you listen, you'll hear marketing director Paul Chaney do the introduction and CEO John Munsell step up for the interview. They asked some interesting questions about a wide range of small town topics.

One of my favorite discussions centered around how Wal-Mart affected small town retail and what the next wave might be. 

Listen to the whole interview at BlogTalk Radio


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Updated SBA stats and new Bizmore site

Saturday, October 10, 2009

A quick update on small business resources online.

Wagg's Bar-B-Q
First, the US Small Business Administration has updated their annual Small Business FAQ (PDF). It's packed full of statistics on US small business. For example, here's the latest on small business survival rates:

Seven out of ten new employer firms last at least two years, and about half survive five years.

Second, Bizmore is a new site from former CNET executive Alice Hill and former Business 2.0 editor and B-Net head Jeff Davis. It looks to be more than the usual "articles and community" site. There's a strong emphasis on Q and As, and an interesting Roundtables section. Take a look.

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The late great Brag Basket

Friday, October 9, 2009

I'm late getting the Brag Basket open! But we're open now, and everyone is welcome. Add yourself or another deserving soul in the comments. We all cheer, and everyone feels great.

It lets you meet each other a bit. Reading each others' stories brings us a bit closer to being a community. 

This particular basket is open from Oct. 9-11, 2009. (I put dates so you won't accidentally leave a comment on an old basket.)

How does it work? You write a comment on this post. You tell something great about your week, or you give plaudits to someone who did good stuff this week. Or you celebrate a terrific failure. It's not an ad; it's a conversation with friends. So jump in.

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What to do when someone calls you a Guru or Expert

Thursday, October 8, 2009

Our friend Shashi Bellamkonda is back with another guest post. This time it's a discussion question. 

What to do when someone calls you a Guru or Expert?

SXSW 116When someone calls you a guru or an expert, it usually means that you are a good learner and have developed some useful knowledge that can be imparted to others. Valeria Maltoni lists Five Attributes of Being an Expert. At the same time, you are now in the danger of stopping learning and living on the past laurels. Here is my plan on what to do when someone calls you an expert:

a) When someone calls you an expert, it comes from their ability to recognize knowledge that is useful to them. Use that opportunity to listen to them, and at the end of the conversation, you probably learn more from them than they from you, and both of you are happier.

b) Do not get too busy being the expert. As George Bernard Shaw said (Paraphrasing) “You learn everyday of your life except for a short break in school.” So take some time to read and follow experts in your field, or other areas as education that will help you retain the expert title.

c) Lingo: You can only be the expert if others do not know what you have to offer, so speak their language and not your own. If you lay your plans in the most basic and simple language, then people will understand you, and you can proudly retain the status of expert.

So come call me an expert, and the chances are I will take you to lunch and listen and learn from you :)

Photo of Shashi by Becky McCray. 

Shashi is the Social Media Swami at Network Solutions. He can also be found at his personal Happenings, advice and other technology thoughts blog and the Solutions Are Power blog.

[Disclosure: Network Solutions sponsored our Small Business Ideas for Small Towns booklet.]

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What to do with the small town concert hall

Wednesday, October 7, 2009

[Our Friend Cody Heitschmidt has a new project. I offered him a few ideas, but he needs your ideas, too. -Becky]

I just leased a 2300 seat concert hall in Hutch for all of 2010. Gonna see if we can liven Hutchinson, Kansas, up a little. Thoughts?

No, really, I want your thoughts!

I love my hometown, but just like my kids, I know there is room for improvement.

Will the readers of Small Biz Survival help me with thoughts/discussion/ideas on what we can do with this new venture to improve on a great little town (population 40,000) in the middle of Kansas?

1. What kind of events should we pursue? Don't come back with local community concerts, we already got those. Gimme something I haven't thought of?

2. How do we get a younger crowd involved in community events? Short of booking Kenny Chesney (little short of being able to pay his fees?!?!?)

3. How do we use this facility to actually improve the economic situation of our community? (It's in the dead middle of our downtown, this is a baited question!)

4. Becky McCray rocks and if she doesn't include this on this blog post I will sue her for infringing on my copyright with unapproved editing. [I paid Cody $20 to put that in there. ;) -Becky]

Our site is at http://www.hutchhall.com kinda bare now. But its there.


Cody Heitschmidt
http://www.twitter.com/codyks
www.codytalks.com
www.whatsuphutch.com


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What to charge for in a world of Free

Monday, October 5, 2009

"Memorable experiences are the ultimate scarce commodity."

Free audio versionThat's what I scribbled while driving, listening to Chris Anderson's Free. The marginal cost of digital distribution is falling toward to cheap to measure, so it makes sense to offer many digital products for free. For example, the Audible copy of Free I was listening came with no cost. (And it's still available for download.)

However, the marginal cost and the value of memorable experiences continues to climb. That's why we charge for conferences, consulting, and personal contact. A couple of days ago, Chris Brogan wrote The Audacity of Free, kicking off an interesting conversation in the comments.

Drawing the line between free and paid is a continuing discussion point here. Most recently, we had a great comment thread on what to do when a prospect stands you up. The first response from a reader? Never do a free consult. Maybe not practical in small towns, but certainly an interesting discussion.

Which brings me back to the opening quote.

"Memorable experiences are the ultimate scarce commodity."  

That's what we can charge for. That's the heart and soul of tourism. That's what drives customers to return to your small business. Memorable experiences. 

How do you generate memorable experiences? 

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Make Blogger Blogs Look Cool

Saturday, October 3, 2009

Blogger may be one of the easiest ways to start a blog, but to the bloggy elite, the blogspot.com address has become a kind of badge of shame. Good news: Blogger has introduced a slew of new ways to make your blog look - and work - cool.

I put together these resources for my presentation at the Throw Your Voice event in Oklahoma City. We'll take a tour of Blogger-based sites to see what's possible. We'll look at some sharp new themes, a custom .com address, fun tricks with feeds, and special "pages." You can even make the WordPress snobs say, "I didn't realize you were on Blogger!"



What?! Heresy! You can't use Blogger!

Well, sure you can. Despite all the peer pressure to use WordPress like everyone else, the secret is that what you do is more important than where you do it.

I've used WordPress, and TypePad come to think of it. And I'm still here. It's up to you to decide. Use the tools that suit you best.


So, if you're with me on this, here are tips to make your Blogger blog so good, no one will ever really think about the fact that you aren't on WordPress with all the cool kids.



    Get a better template:



  1. Start with the Stretch Denim theme. Customize the colors to your liking. It's the most professional of the choices available and the least stereotypical of Blogger. It's not hard to customize with colors and fonts of your choice. Minima is too over-used.

  2. Explore other themes. I'm still stuck on the cool Newspaper templates from Our Blog Templates Mashable has a list of Blogger Toolbox: 100+ tools and templates. Or do a search on Blogger Templates. Blogger is making it easier to upload a new template, and then customize it with easy layout tools.

  3. Replace your header with a custom image. You can create a banner to suit your site and theme, and post it from the Edit Layout section.



  4. Get your own identity:



  5. Get your own custom domain. Register your own .com URL, and set it up to work with Blogger. Go to Blogger Help and search for Custom Domain to get detailed help. Your old blogspot.com address will automatically redirect, and your search results in Google will still find you.

  6. Set all your Site Feeds to Full. That gives you a separate feed for comments, for individual labels, as well as for comments on individual posts. Give your readers options!

  7. Burn your feed at FeedBurner, and tell Blogger about it. Blogger will point readers to your FeedBurner feed so you have full statistics on subscribers. Blogger calls this Feed Redirection. Search the Help for the instructions.

  8. Enable Post Pages, from the Archiving Settings. That gives each post its own page and URL, so other folks can link back to you.

  9. Use the MORE feature to split up posts. Put just the teaser on your home page. Let readers click through for the rest. Especially good for image or photo-heavy posts. This is a new feature, and has great potential.



  10. Add the best Gadgets:



  11. Add the Google Search Box, and keep it near the top. It's incredibly common for readers to want to search for something specific in your blog. Make it easy.

  12. Add your Labels list. If you Label each post with logical categories, then your Label list in the sidebar is a terrific index for readers.

  13. Add a news feed. You pick the keywords most relevant to your topic. Google provides the news stories that match.

  14. Share your Google Reader Shared Items. Google Reader has a super easy "Add to Blogger" button that will automatically install a Clip of your shared items for you. Or you can let GReader generate a JavaScript, and then you can put that into a Gadget manually.

  15. Consider adding a Followers list. I don't want to have both this and MyBlogLog's visitors gadget. Too duplicative. But some folks make great use of it.

  16. Include your blog Archive. I'm partial to the hierarchy style, myself.

  17. Use the HTML/JavaScript option to add site statistics. Stats packages like Google Analytics, StatCounter or Woopra need a snippet of code to record visitors to your site. You add this as a gadget in site layout, and then you get incredibly detailed information about who is reading what on your blog.

  18. Drag gadgets to alternate page positions. You have more than just a sidebar. Put items above and below the posts, and all the way down in the page footer. As a matter of fact, Google Analytics wants to be the last thing on the page, so put its gadget at the very bottom. Just don't get carried away with too much clutter, OK?

  19. Use LinkWithin to show related posts under each story. The LinkWithin tool brings up a photo and title of three related posts. Highly recommended!

  20. Make the most of the Blogger banner. The new Share feature makes it easy for readers to Tweet your stories. Change its color in the Layout Editor, or turn it off, if you want.

  21. Look for more widgets. Mashable has a list of 25 Great Blogger Widgets, and Gadgets for Blogger has even more.



  22. Make it easy for readers to comment:



  23. Use the inline comment form. Under Settings, on the Comments tab, set the comment form placement to be "embedded below post." That keeps it on the same page as your posts. This is a big improvement over the old separate comment page or the even-worse pop-up window. (Both of those are still options!)

  24. Open up commenting. Turn off the word verification and comment moderation. Allow anonymous comments. You'll still get less spam than WordPress users, and you can selectively turn these back on as needed, if you ever have a problem. Even with 21 blogs on my Blogger Dashboard, only occasionally do I have to delete a comment.

  25. Exception: Moderate comments on older posts. Almost every single spam comment I get is on a post older than 14 days.

  26. Post your comment policy. Decide what you allow and don't allow, and let folks know. My comment policy definitely makes it clear.


  27. Manage your blog:



  28. Use posts as pages. Blogger doesn't give you a way to create separate pages. So just create a post with the title you want. You can set any date you want. Then you can create a link to it in your sidebar or above the main posts area.

  29. Schedule posts ahead of time. Build your editorial calendar, work ahead, and set Blogger to do the work of posting.

  30. Post via email. It's under Email on the Settings tab. You can set it to post automatically, or to save emailed posts as drafts. This is the easiest way to introduce absolute newbies to blogging.

  31. Host images at Picasa Web Albums. Images from your posts are automatically uploaded to a Picasa Web Album. You can also use it to host badges, RSS buttons, or other images you want to upload separately and place in a gadget. Yes, you can still use Flickr. I do.

  32. Let Blogger worry about traffic spikes. Even when my traffic spikes due to sudden popularity of a post, my Blogger site stays up. That's pretty darn cool, and exceptionally tough for other hosts to manage.

  33. Backup your blog with one click. OK, two clicks. On the Basic Settings tab, there's an option to export. You get an XML file with your whole blog you can save to disk. It works lightning quick.

  34. Learn more at Blogger Buster. BloggerBuster is the best source I've found for up to date news on Blogger.

And if all that is not enough, get some more inspiration of what is possible at We Love Blogger.

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You deserve a Brag Basket mention

Thursday, October 1, 2009

You deserve a Brag Basket mention, and all you have to do is add yourself or another deserving soul in the comments. Share your projects and accomplishments. You can also cheer for other people, give shout outs, congratulate, and even give someone a well-deserved pat on the back.

Every week, y'all share great stories in the Brag Basket. Reading them is the highlight of my blogging week. I hope you enjoy reading about each other, as well.

The Brag Basket is open all weekend. (October 2-4, 2009 - I'm putting dates because sometimes a person will comment on an old basket by mistake.) Drop by any time and leave your good news in the comments.

Will you put something in the Brag Basket this week? You can brag on a friend, your own project, yourself, others, anything! Make it personal, and not just an ad. You don't need special permission, and you don't have to be from a small town. Just leave a comment right here. There's no deadline, so you can brag anytime during the weekend, and I'll open a fresh Brag Basket each Friday.

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