"When we talk about marketing, we mean bad marketing, because good marketing you don't notice."
Parmet
"Either you understand that you don't exist without said customers, or you don't and it's in your DNA. No blog or bling or swag will change that."
Schultz
"The more I give away, the more I get."
Hunt
"They are not your community."
"I didn't really think of the people drinking the wine as 'the Stormhoek Community.' They were just cool people having fun with the wine."
MacLeod
Larger companies are starting to listen to customers who complain. Why aren't you also listening to the ones who love you? Talk and listen, especially as a small company, so that it is ingrained as you grow.
Schultz
What Doc Searls called the "Because Effect." We are giving it away because that's helping us make more somewhere else.
Heuer
Marketing is moving away from our message (i.e. Come Fly the Friendly Skies) to being about you. (i.e. You're cool. Here's some wine.)
MacLeod
Follow up and tell the stories of the people you interact with. The people who received Stormhoek Wine were asked to send back pics of their wine parties. Those pics were shared on Flickr.
Schultz
If your product is too expensive or tough to give away demos or samples, then think of creating social objects that are cool/relevant/free and give them away.
MacLeod
The iProspect CEO Frederick Markini said, "The brands with the best storytellers win."
Heuer
Nothing replaces listening.
Schultz
Read Heuer's own summary at The Golden Rules of Marketing.
Panel Participants:
- Chris Heuer Partner, The Conversation Group
- Tara Hunt Co-Founder, Citizen Agency
- Jeremiah Owyang Forrester
- Deborah Schultz Founder/Chief Catalyst, deborahschultz.com
- David Parmet Owner, Marketing Begins At Home LLC
- Hugh MacLeod Grand Pooh-Bah, gapingvoid.com
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