"Our job is not to configure customers, it is to configure our business to serve customers."
Liz Strauss
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Configure your business to serve customers
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Categories:
customer service
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Great quote Becky. We do tend to focus on our ideas more than our customers don't we??
ReplyDeleteJeremy @ RefocusingTechnology.com
Yes, Jeremy. And so often, we do things for OUR convenience, not to serve customers. I'm guilty, too, of course. But I'm working on it!
ReplyDeleteGreat quote. Glad to get involved in your blog Becky. Stop by and get involved in ours too.
ReplyDeleteTwitter = @christopherott
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Thanks, Chris. Glad to connect with you. I've added your feed to my reader, and I look forward to learning about you and your resource.
ReplyDeleteNot only your outside, retail or B2B customers, but your internal customers, ie: your employees and vendors as well.
ReplyDeleteExcellent point. Steve Yastrow says a customer is "anyone whose actions affect your results."
ReplyDelete